Welcome to the Invisible Water Utility. This website is dedicated to my research and publications in the area of water utility marketing and analytics.
Water Utility Marketing
- Blog articles: Short perspectives on customer service in tap water.
- Publications: Articles and presentations.
- Hydroinformatics: A blog about water utility data science.
Stay in touch
I am currently working on a book for IWA Publishing: Customer Experience Management for Water Utilities: Marketing urban water supply.