Towards a new paradigm in urban water management
Publications Prevos, Peter (2017). Lifting the ‘Big Data’ veil. Creating Value through Applied Data Science. Water e-journal (2)1, 1–5 ( DOI 10.21139/wej.2017.008). Executive Summary. Goetz, Melanie K. and Prevos, Peter (2016). Tap Crawl from Down Under. Journal AWWA (108)12, 47–53 (DOI 10.5942/jawwa. 2016.108.0192). Prevos, Peter (2016). Servaqua: Towards a Model for Service Quality in Potable Reticulated Water Services. In C. Campbell & J. J. Ma (Eds.), Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing (pp. 366–375). Cham: Springer International Publishing. DOI: 10.1007/978-3-319-24184-5_95. Prevos, Peter and Sheehan, David (2015). Health-Based Targets performance reporting. Water: Journal of the Australian Water Association (42)7, 62-64. Media Conference Papers & Posters ServAqua : Towards a Customer-Focused Model for Service Quality in Water Utilities. Word Water Conference, Brisbane. October 2016. Tap Crawl: Using Taste testing as a tool to transform employee perceptions of the customer experience. OzWater, Melbourne, 10–12 may 2016. Winner of the Michael Flynn Award for the Best Poster. Health-Based Targets performance reporting: Virtual SCADA tags to facilitate data analysis. OzWater, Melbourne, 10–12 may 2016. The Customer is Always Right: External Factors Influencing Perceptions of Quality in Tap Water Services. OzWater, Adelaide, 12–14 May 2015. Visualising Water Quality: A Graphical Index for Drinking Water System Performance. OzWater, Adelaide, Australia. 12–14 May 2015. Resolving the Consumer Involvement Paradox in Tap Water Services. Word Water Conference, Lisbon, Portugal. 21–26 September 2014. SERVAQUA: Towards customer focused service quality measurement of potable reticulated water services. AMS World Marketing Congress, Melbourne, Australia. 18 July 2013. The incompleteness theorem of performance measurement in service delivery. World Business Capability Congress, Auckland, New Zealand. 5–7 December 2012. Conference Presentations Digital Interactions for the Customer-Centric Utility, World Water Congress, International Water Association, Brisbane, 12 October 2016 (session chair). Competition for Water Utilities: Lessons from the Electricity Sector. VicWater Conference, 11–12 September 2014, Melbourne. The Invisible Utility: Service Quality in Essential Services. Presented at the Smart Utilities Australia/New Zealand 2013 conference, 25–27 November 2013, Melbourne. From Asset Performance to Customer Experience. Presented at the VicWater Conference, 12–13 September 2013, Melbourne. The Invisible Water Corporation. Presented at the VicWater Conference, 13–14 September 2012, Melbourne. Other Guest Blog Posts IWA Water Wiki (Decommissioned) Towards a Service Quality Model for Water Utilities (23 November 2014). The Engineering-Marketing Nexus (17 July 2013). The Value of Water from a Marketing Perspective (26 Mar 2013). The Invisible Water Corporation (31 January 2013).