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  1. Towards Balanced Centricity: Moving Away from Customer Focus 2 Replies
  2. The Customer is Always Right: Service Quality Perception in Tap Water Services Leave a Reply
  3. Water utility branding: What is your Utility’s Personality? 1 Reply
  4. Some advice on promoting Direct Potable Reuse Leave a Reply
  5. Towards a dissertation 2 Replies
  6. Communicating Water’s Value: Book Review Leave a Reply
  7. Social Science in Water Utilities: Adding the Human Dimension to Performance Reporting Leave a Reply
  8. Towards a Service Quality Model for Water Utilities Leave a Reply
  9. Water Temples in Bali – The Social Dimension of Water Management Leave a Reply