Welcome to the Invisible Water Utility. This website is dedicated to research on customer service in tap water services.
This research focuses on the relationship between organisational culture and service quality, with particular reference to the supply of tap water. On these pages I share some of the ideas that are being developed through my research:
- Blog articles: Short perspectives on customer service in tap water.
- Publications: Articles and presentations.
Stay in touch
This website will occasionally be updated as information becomes available. If you like to stay in touch and follow my progress, please follow me on Twitter or connect on LinkedIn. You can also subscribe to this blog via e-mail or use your favourite RSS reader.